October 2017

Accidents Happen…

So, what can you do with a damaged pair of sunglasses?

Here are your options:

1. Stop by one of our stores to see if your sunglasses can be fixed by one of our sunglass experts. If they are truly broken, we probably can’t fix them in store since the sunglass manufacturer will need to handle it. If they are bent, missing a screw, or need a lens popped back in, we can probably fix them on the spot, and it won’t cost you a dime!

2. Check the details of your warranty on your receipt (if you still have it) or call the location where you purchased the sunglasses. If you bought from us, we will exchange your damaged sunglasses for a new pair if it’s within 90 days of your original purchase. If it’s past the 90 days, you can work directly with the manufacturer by calling them or following the directions under the warranty repair section on their website. We will gladly send you a copy of your receipt since most of the time they will ask for it.

We also have these handy little warranty cards (pictured below) at each location if you need one.

                                                     

3. See if you can just order whatever parts you need. Many vendors will send screws and nose pads free of charge. Lenses are often available for a fee, and we are happy to order them for you and install them at no extra charge.

4. If your sunglasses are just totaled and beyond repair, we’ve got a fourth option…buy a new pair! Just have a plan to prevent accidents this time, so you don’t end up in the same boat.

*For tips on preventing damage to your sunglasses, check out these previous blog posts:

http://blog.sanibelsunglasscompany.com/2017/09/20/keep-it-clean/

http://blog.sanibelsunglasscompany.com/2017/09/07/every-year-thousands-of-people-lose-their-sunglasses-during-football-season/

If you still have questions or concerns, feel free to call any of our locations to speak with a sunglass expert. We want you to have a great experience with your sunglasses, so we are all happy to help in any way that we can.

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